Team 1
0
Team 2
0
Teams
Name
Score
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10
×
The receptionist should use ___________ tone of voice when speaking to callers. (seductive/ pleasant)
pleasant
Oops!
Check
Okay!
Check
10
×
you should let the caller hang up the phone first (True/ False)
True
Oops!
Check
Okay!
Check
×
lifesaver
Give 15 points!
Oops!
×
magnet
Take 20 points!
Okay!
×
rocket
Go to first place!
Okay!
×
banana
Go to last place!
Oops!
20
×
phone call should be pick up after 2 or 3 rings (true/false)
true
Oops!
Check
Okay!
Check
20
×
When answering the telephone at your workplace, be sure to include your name, then your company name (True/ False)
False
Oops!
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
star
Double points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
baam
Lose 25 points!
Oops!
×
monster
Reset all scores!
Oops!
×
rocket
Go to first place!
Okay!
×
gift
Win 25 points!
Okay!
×
banana
Go to last place!
Oops!
5
×
when receiving a call, you should state your name first then your company's name (True or false)
false
Oops!
Check
Okay!
Check
15
×
The use of the attached file helps the writer save time by not having to write anything in the email. (True/false)
false)
Oops!
Check
Okay!
Check
5
×
when transferring a call. If the caller is on hold for ....(10/20/30) seconds, assure them that you are still trying to transfer their call.
30
Oops!
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
shark
Other team loses 25 points!
Okay!
×
gift
Win 20 points!
Okay!
×
lifesaver
Give 20 points!
Oops!
15
×
The manager made __________ clear that everyone will be given additional time to complete the task (them/ so/ it)
it
Oops!
Check
Okay!
Check
20
×
All supervisory staff must follow the _______ safety regulations. ( current/ confident/ distant)
current
Oops!
Check
Okay!
Check
15
×
What is the final step of taking a message?
double check the information
Oops!
Check
Okay!
Check
25
×
You should not not to call a business at their closing time. Why?
after a long day, people may not want to stay at work to answer a call
Oops!
Check
Okay!
Check
15
×
I feel sorry to inform you that I am unable to __________ your request to join the conference. (admit/ accept/ assure)
accept
Oops!
Check
Okay!
Check
×
Restart
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