Commercial gaming entertainment operations (CGE ops) have close links to the hospitality industry. True or False
True
15
The business is built around electronic gaming machines and provides F&B services (often minimal in nature) in order to keep guests/gamblers in house. What type of CGE operations? Nevada Tavern style or Slot Parlour
Slot parlour
20
What type of CGE is this?
Hotels with casinos
15
Destination style attractions that provide something different in terms of CGE. These operations can be day trip style or may form the basis of holidays/vacations with guests staying on board for days / weeks at a time.
Riverboats / cruises
20
CGE ops vary in type and size but can be generalised into 6 types, list 3 types of CGE operations?
Nevada style gaming tavern Slot parlour Stand alone casino Hotel with casino Riverboats / cruises Casino resorts
20
Provide 3 examples of complementary could be provided within CGE casinos ?
the comps within CGE casinos are given to encourage guests to stay or return and are distributed as part of the casino’s normal day to day operations.
20
List 3 types of Bars operations
Cocktail bars Public houses / taverns Wine bars Music bars Sports bars Themed bars Night clubs
20
List 3 roles of the Bar Team?
Bar Manager, Deputy Bar Manager, Bartender, Bar Waiter, Cellar Person,Bar Back
20
Bartender – The backbone and main service personnel of the operation in the bar. List 3 main responsibilities of the bartender? 3
List 3 examples of technology used in Bar Operations?
POS systems, Stock control and monitoring, Ordering, Dispense
20
Restaurant operations could be divided into chain and independent operations. List the 4 types of restaurant?
Fine Dining Restaurants; Casual Dining; Coffee Shops & Cafés; Quick Service Restaurants (QSR)
20
The restaurant team will comprise of a variety of roles to ensure the smooth running of the dining room. These may include?
Chef de Rang; Sommelier; Station Waiters; Runners/bussers
20
List 4 main duties of restaurant manager?
Human resource mgt;Supervision of department heads & teams; Employee development; Accounting & Cost control Scheduling;Communication;Marketing; service ops etc.
20
Whatever the restaurant style chosen, it will run using a Front of House team, a Back of House team and a Management team. Give one example for each team?
Open answer
20
The executive chef will have a range of duties and responsibilities which may include, give 4 main duties?
Food offer development;Menu development;Financial & budgetary control;Control of health &safety and food safety; staff management Mgt of kitchen facilities etc
20
Why is important to use a floor plan when we set up furniture in the dinning room?
A floor plan sets out:Where the tables will be physically positioned; The number of covers on each table;The table numbers;Which waiters will serve which tables