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HANDLING COMPLAINTS 2

  •  English    14     Public
    Answer the complaint
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  • The service is very slow!!
    I’m very sorry. madam. I’m afraid we are short-staffed tonight.I’ll see to it personally that you are served as soon as possible.
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  • My soup spoon is missing
    Accept my apologies, madam.I’ll bring you one immediately.
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  • The waiter is so rude, he isn’t polite at all. I want to speak to the Head waiter!
    The Head Waiter will come in a moment./I’ll ask him/her to come
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  • We ordered sparkling water, not still.
    Accept my apologies. I'll change it for you right now.
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  • This soup is cold
    I’m terribly sorry sir. I’ll ask the chef to heat it up for you.
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  • Excuse me, this glass is dirty.
    Accept my apologies / I do apologise. I’ll change it for you right now./ I’ll bring you a clean one.
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  • Excuse me. This wine is corked.
    I’m sorry, madam. I’ll change it for you right now.
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  • This steak is too rare and I ordered it well-done.
    Accept my apologies. I’ll change it for you right now./ I’ll ask the chef to cook another one./I’ll talk to the chef./ I’ll ask the chef to cook it a bit more.
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  • This table is too small for four people.
    This table is too small for four people. Please, accept my apologies, sir. I’ll ask the Head Waiter to come/ There aren’t any more tables available.
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  • This sole is too salty.
    I‘m very sorry madam. I’ll talk to the chef./I’ll tell the chef.
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  • There is a stain on my dress.
    I do apologise. We will pay for it to be cleaned./ Let me try to clean it for you./We'll pay for the cleaning.
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  • Excuse me! This cup is cracked.
    Sorry, madam. I'll bring you a new one at once.
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  • Excuse me, this veal is undercooked!
    Accept my apologies. I'll talk to the chef.
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  • Excuse me, I'm really cold in here. This restaurant is very draughty.
    I'm so sorry, sir. I'll close the window for you straightaway.
  •  15