I’m very sorry. madam. I’m afraid we are short-staffed tonight.I’ll see to it personally that you are served as soon as possible.
15
My soup spoon is missing
Accept my apologies, madam.I’ll bring you one immediately.
15
The waiter is so rude, he isn’t polite at all. I want to speak to the Head waiter!
The Head Waiter will come in a moment./I’ll ask him/her to come
15
We ordered sparkling water, not still.
Accept my apologies. I'll change it for you right now.
15
This soup is cold
I’m terribly sorry sir. I’ll ask the chef to heat it up for you.
15
Excuse me, this glass is dirty.
Accept my apologies / I do apologise. I’ll change it for you right now./ I’ll bring you a clean one.
15
Excuse me. This wine is corked.
I’m sorry, madam. I’ll change it for you right now.
15
This steak is too rare and I ordered it well-done.
Accept my apologies. I’ll change it for you right now./ I’ll ask the chef to cook another one./I’ll talk to the chef./ I’ll ask the chef to cook it a bit more.
15
This table is too small for four people.
This table is too small for four people. Please, accept my apologies, sir. I’ll ask the Head Waiter to come/ There aren’t any more tables available.
15
This sole is too salty.
I‘m very sorry madam. I’ll talk to the chef./I’ll tell the chef.
15
There is a stain on my dress.
I do apologise. We will pay for it to be cleaned./ Let me try to clean it for you./We'll pay for the cleaning.
15
Excuse me! This cup is cracked.
Sorry, madam. I'll bring you a new one at once.
15
Excuse me, this veal is undercooked!
Accept my apologies. I'll talk to the chef.
15
Excuse me, I'm really cold in here. This restaurant is very draughty.
I'm so sorry, sir. I'll close the window for you straightaway.