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HANDLING COMPLAINTS AT THE RESTAURANT
Game Code: 988648
English
13
Public
Guests' possible complaints. You have to apologise, give an explanation/solution/compensation
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¿Cuál es el problema, señor/a?
What’s the problem, sir/madam?
15
Por favor, acepte mis disculpas.
Please, accept my apologies.
15
No hay más mesas disponibles.
There aren't any more tables available.
15
Me temo que estamos cortos personal esta noche.
I’m afraid we’re short-staffed tonight.
15
Le pediré al manager que venga.
I’ll ask the manager to come.
15
Le pediré al chef que se lo caliente.
I’ll ask the chef to heat it up (for you).
15
¿Le puedo ofrecer un café a cargo de la casa?
Can I offer you a coffee on the house?
15
Le pagaremos la limpieza.
We’ll pay for it to be cleaned./We'll pay for the cleaning.
15
Me temo que estamos muy ocupados esta noche.
I’m afraid we’re very busy this evening.
15
Perdone, señor/a.
I do apologise, sir/madam.
15
Lo siento (mucho/muchísimo), señor/a
I’m (very/terribly) sorry, sir/madam.
15
¿Está todo bien?
Is everything OK?
15
¿Está todo a su gusto?
Is everything to your satisfaction?
15
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