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Could you please send me an extra blanket?
Yes, of course. May I have your room number, please?
I don't understand how the remote control works.
I'll send someone up to help you, madam.
Could I have a kettle, please?
Certainly. I'll have one sent up.
I asked for a non-smoking room and this room smells of cigarettes.
I'm very sorry madam. I'll see if I can find a different room.
