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HR & Communications Final Review

  •  English    36     Public
    Human Relations & Communications in Healthcare
  •   Study   Slideshow
  • What is Nonfeasance?
    Failure to perform a necessary action
  •  15
  • What does the term Standard of Care mean?
    Ordinary skills and care that must be used by all medical practitioners
  •  15
  • State the correct order of the communication cycle?
    Sender, Message, Channel, Receiver, Feedback
  •  15
  • According to Dr. Elizabeth Kulber-Ross, most individuals who experience the impending death of a loved one will initially experience which of the following emotions as part of the grieving process?
    denial
  •  15
  • Misfeasance is best described as:
    Improperly performing an otherwise proper or lawful act
  •  15
  • What is Protected health information (PHI)
    Answers will vary
  •  15
  • Which type of appointment scheduling is most likely to be used for grouping procedures during the day or week?
    Clustering
  •  15
  • Which type of communication provides the ability to express positive and negative ideas and feelings, in an open, honest, and direct way
    Assertive Verbal Communication
  •  15
  • What occurs during the "Anger" stage of dying?
    A person may ask "Why Me?"
  •  15
  • At which stage of dying does a patient with a terminal illness reach a point of feeling at peace?
    Acceptance Stage
  •  15
  • What does the term Respondeat Superior mean?
    The Physician is held responsible for the action of their employees, or office.
  •  15
  • What is some information that may be included in the Patients' Past Medical History?
    Childhood diseases, Previous Illnesses
  •  15
  • Define Protocol
    a set of instructions used for reference that prescribes strict adherence to correct etiquette and preference
  •  15
  • What are Good Samaritan Laws?
    State laws that protect healthcare professionals and ordinary citizens from liability in case of an emergency
  •  15
  • Define Subpoena Duces Tecum
    Documentation, such as a patient's chart, ordered by a court
  •  15
  • Type of minor who is emotionally and intellectually mature enough to give informed consent and may be able to make health care decisions
    Mature Minor
  •  15