What is the meaning of a real Customer Service?
Explain with your own words
What is the difference between a good and bad customer service?
Explain with your own words
Mention 1 of the needs of a client
Friendliness/Empathy/Fairness/control or Information
Is it right or wrong if we use, I don't know or also "it´s not my department" when talking to a customer?
Wrong
"The client does not need us to provide information about a service or product correctly" TRUE OR FALSE
False
"Customers will spend up to 10% more for the same product with better service" TRUE OR FALSE
TRUE
"If the customer is satisfied, there is an 100% chance that he will return" TRUE OR FALSE
FALSE
"Bad service means that the customer has a 19% chance of not returning" TRUE OR FALSE
FALSE
