A ______ is something that you provide to a customer, like making reservations and answering questions.
service
An _______ is a detailed plan for a trip, including the places to visit and possibly the time.
itinerary
Police officers provide services to tourists. True or false?
True
A good itinerary informs tourists what time they will be _______ at the hotel at the end of the tour.
dropped off
It's helpful to tell tourists what they should _______ to the tour, for example, sunscreen or an umbrella.
bring
Maps can show how far a distance is and the types of places that are ( nearby / nearby ) the attraction.
near
It's safer to be ______ by a hotel shuttle than taking public transportation alone.
picked up
An _________ is a plan to meet someone or go somewhere at a specific time.
appointment
Speaking English is a _________ to work with tourists. You need to.
requirement
If a customer doesn't pay the check or the ________, the restaurant manager can call the police.
bill
"I'm sorry, ma'am, but the captain is not ________. She can't talk right now, but I can help you.
available
If you ( leave / left ) your belongings unattended, there is a chance that they will be taken.
leave
Don't worry. If it's late, I ( take / will take ) an Uber home.
will take
If we leave now, we ( will have / would have ) time to get a drink in Lapa before the show.
will have
If it ( rain / rains ), there will be fewer people out, so we'll have to be more careful.
rains
In the A-H method, A stands for ______.
age
