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Communications 1 & 2
Game Code: 733473
English
27
Public
Verbal and Nonverbal Communication, Customer Service, Telephone Skills, Listening Skills
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christi.fletcher
18
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Sending and interpreting messages related to products, services, or activities of a company or an organization is
business communication
15
What are the four goals of communication?
to obtain or share information, to build goodwill, to persuade, to build relationships and self-esteem
15
Lack of motivation or interest on the part of the receiver is a type of what?
internal communication barrier
15
Information in digital form
is in an electronic format
15
Once on the job, an employee may need to read for what reasons?
for background information, to locate specific data, to learn new procedures
15
To deal ethically with clients or customers, you should...
be honest about the products or services your company offers
15
A person who has a professional attitude...
refrains from making judgments about others
15
Trying to understand the speaker’s point of view, attitudes, or emotions is...
emphatic listening
15
What involves performing activities to ensure customer satisfaction?
Customer service
15
What is another employee who works for your company and buys goods/services?
An internal customer
15
When using email for customer contact, in the message you should...
state the purpose of the message clearly
15
Saying “hafta” rather than “have to” is an example of...
poor enunciation
15
This part of the conversation is when the sender and receiver may briefly restate what has been discussed in the conversation.
summary
15
Speaking clearly and more slowly than you would in person would be used when...
When talking on the phone
15
When using the three-part greeting, what is the best way to answer a business call?
Greeting, name of company/department, your name
15
What are the four roles of nonverbal communication?
Reinforce, Contradict, Substitute, or Regulate a message
15
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