Sending and interpreting messages related to products, services, or activities of a company or an organization is
business communication
Lack of motivation or interest on the part of the receiver is a type of what?
internal communication barrier
Information in digital form
is in an electronic format
Once on the job, an employee may need to read for what reasons?
for background information, to locate specific data, to learn new procedures
Trying to understand the speaker’s point of view, attitudes, or emotions is...
emphatic listening
What involves performing activities to ensure customer satisfaction?
Customer service
When using email for customer contact, in the message you should...
state the purpose of the message clearly
This part of the conversation is when the sender and receiver may briefly restate what has been discussed in the conversation.
summary
When using the three-part greeting, what is the best way to answer a business call?
Greeting, name of company/department, your name
What are the four roles of nonverbal communication?
Reinforce, Contradict, Substitute, or Regulate a message
