Share Call Components: Day 11
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To advise a guest flying independently, where would we look for flight guidelines?
Princess Answers
Where in Polar Vision can we find the departure and arrival time so that we can accurately advise the guest of their flight guidelines?
The itinerary - We find this by clicking on the booking number on the Booking List screen.
Once we have advised the guest of their flight guidelines, what must we do next?
Add a memo/note in the Booking History
We can book air during the booking process before we accept the deposit. True or False?
False - We must complete the booking and process the deposit before we can book EZair.
Which type of EZair fare allows for changes and flight cancellations up to 45 days before travel?
Flexible Air
Which type of EZair fare must we take payment for at the time of booking air?
Restricted Air
What air tag do we use if the guest booked flexible EZair?
AF2
Which key feature of EZair allows Princess to route a guest to the next port if an airline delay causes them to miss embarkation?
Late Arrival Protection
We must read the EZair Disclaimers and Air Disclosures verbatim to the guest when they book EZair. True or False?
True
We can link bookings in Polar Vision. True or False?
False - The process must be done in Polar Legacy.
What type of voyages are two cruises that would be popular to link together, so the system displays them as one combined voyage in Polar?
Logical Voyages
A $200 per cabin fully refundable deposit is required to create a waitlisted booking. True or False?
True
