The characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
Quality/ Quality Standards
5
What does the acronym PDCA stands for?
Plan, Do, Check, and Act
10
In the six step PROFIT model, what does the letter "O" mean?
Optimal solution
10
It describes the process by graphically displaying steps in sequence.
Flowchart
5
They show how many times each particular value occurs, and their information is increasingly helpful as more data are collected.
Check Sheets
5
Sometimes called as Ishikawa diagram after its inventor. It is also known as a fish bone diagram because of its shape.
Cause and Effect diagram
5
Plots data in a frequency distribution table. Commonly used to present quality improvement data, histograms work best with small amounts of data that vary considerably.
Histogram
5
It shows how two variables are related and is thus used to test for cause and effect relationships.
Scatter diagram
5
This chart shows if the collected data are within upper and lower limits previously determined through statistical calculations of raw data.
Control chart
5
A Pareto diagram puts data in a hierarchical order, which allows the most significant problems to be corrected first.