Customer Service | Baamboozle - Baamboozle | The Most Fun Classroom Games!

English 22 Public

This is provide students with knowledge about customer service

Study Slideshow

_______ are the people that pay for and use the products or services your company offers

External customers

10

Identify the person in the image

Patient

10

Identify the type of customer in the white shirt

Internal customer

10

Identify the type of customer need

The need to understood

10

To satisfy customer needs, the service provider would thank the customer for doing business with the organization. True or False

True

10

Identify the type of need

The need to feel important

10

Identify the type of need

The need for timely service. Quick service

10

The passenger is an example of what type of customer

external customer

10

If you are working as a restaurant server in a sit-down restaurant, give one example of a request from an external customer.

Menu choices for the day

10

When a customer goes to a supermarket, identify one need that he or she has

(i) The need to feel welcome a. (ii) The need to be understood

10

_______ are something that you must have, in order to live.

Needs

10

A ________ is something that generally fulfills a need.

Want

10

Give three examples of Needs

food, water, and shelter

10

________is the effective sharing or transmission of facts opinions or emotions by 2 or more people

Communication

10

In the communication process, the sender is the individual who initiates a message and is also called the communicator

True or False

10

In the communication process, the "receiver" is the listener, reader, or observer—that

True or False

10