Share Avaya Agent for Desktop
Save to Folder
You must be logged into Avaya Workplace Desktop to log into and use Avaya Agent for Desktop. True or False?
True
What should you change your status to in AAD to begin receiving calls?
Ready
What can be used as a backup softphone to Avaya Agent for Desktop?
Avaya Workplace Desktop
If you are unsure about which department to contact AFTER searching the Call Center document in Princess Answers, who should you reach out to?
Res Help Ext. 13028
Which extension would you call for questions about luggage?
Ext. 22089
Which department should you call for questions about refunds?
Revenue Support
We can share the number to the Access Office with our guests. True or False?
False - The Access Office is an internal department only.
Which extension would you call for questions about Captain's Circle?
Ext. 13084
Which department should you call if you have questions about a casino that is paying for the booking?
Players Club
Which department should you call for questions about booking air?
Travel Services (EZair)
What should you do if a guest requests to create a new group?
Blind transfer the guest to Group Support
We should contact Land Support for questions about pre/post packages. True or False?
False - Land Support is used as a help desk for Cruisetour land portion calls.
