Share Call Components: Direct Guest Booking
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What do we call guests that do not want to book because they are looking around for the best price, timeframe, etc.?
Window shoppers
We can discuss the price of the cruise fare with a guest that has booked through a travel agent. True or False?
False
We can change cabin categories for a guest that has booked their cruise through Princess. True or False?
True
If the guest does not have a middle name on their travel documents, what do we enter in the middle name field in Polar?
NMN (No Middle Name)
Mrs. Cooper knows either her son or husband will be traveling with her, but she isn't sure which. They both have the last name of Cooper. What name do we enter in Polar?
TBD Cooper
A new guest has asked for a quote and has not booked. How do we capture the guest's interest?
We select the 'Guest Interest' button in the guest's dashboard once we have verified their contact information.
What does CBOK stand for and how do we use it?
Change Booking - We use it to change information on a booking we have created.
What is PVP?
Princess Vacation Protection
When does PVP go into effect?
When it is paid in full
We do not need to ask the guest if they would like a complimentary upgrade in the booking recap. True or False?
False
We need to capture the Authorization Code when we collect a credit card payment. True or False?
False - We NEVER capture the Authorization Code, even if the guest shares it with us.
Where do we enter our notes for the booking?
Booking History (or Booking History Memos)
