Toggle Navigation
Games
Blog
News
Class PIN
Join for Free
Sign in
Toggle Navigation
Games
PIN
Join for Free
Blog
Pricing
News
Contact us
Help center
Sign in
Game Preview
CSR Telephone Etiquette
Game Code: 510462
English
10
Public
To reinforce telephone etiquette skills
Play
Study
Slideshow
Share
Julia Watkins
21
Share CSR Telephone Etiquette
Class PIN
Use Class PIN to share Baamboozle+ games with your students.
Upgrade
Google Classroom
Facebook
Twitter
Save to Folder
The 3 parts of the Strong Acknowledgement are: Initial Acknowledgement, Stated Desire to Help, and...
Demonstration of Empathy
15
True or False? You should address clients by their first name.
False
15
What is the required introduction?
Thank you for calling Freedom Mortgage, this is (First Name, Last Name) on a recorded line. How may I help you today?
15
True or False? All FMC phone calls are recorded.
True
15
True or False? Hold time is preferred over dead air.
True
15
Fill in the blank. When you introduce the caller to a 3rd party before leaving the call, it is called a _______ transfer.
Warm
15
What should you do if you are in the middle of a call and it disconnects prematurely?
Call back
15
Fill in the blank. CSRs must avoid 2 topics; Denials and ________.
Mortgage Terms (numbers)
15
Fill in the blank. When you transfer a call directly to a 3rd party, without introduction, it is called a ______ transfer.
Cold
15
True or False? CSRs should use probing questions?
True
15
Play for Free
Baamboozle+
NEW!
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
More
How to Play
Make some teams
Take turns choosing questions
Say the answer then hit the
Check
button
Click
Okay
if the team is correct or
Oops
if not
Teams
Sign in to choose
1
2
3
4
5
6
7
8
Quiz
Sign in to choose
Classic
Questions and Power-Ups
Classic Jr
Sign in to choose
×
Sign up for a trial to unlock features.
Get Started
Your experience on this site will be improved by allowing cookies.
Allow cookies