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CSR Follow the DNIS
Game Code: 509998
English
10
Public
Follow the DNIS to find outcomes for New Sales calls
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Julia Watkins
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What is the outcome for DNIS 0113? (Portfolio Borrower, Refinance (no cash out), Not found on Skinny Stream)
Transfer to 6493
15
What if you can't find the DNIS in the Decision Tree?
Select No DNIS button
15
What is the outcome for DNIS 0012?
Attempt Warm Transfer to 1461
15
What is the outcome for DNIS 0210, if no Loan Advisor is available?
Email clintonharris@freedommortgage.com
15
What is the outcome for DNIS 0214?
Attempt Warm Transfer to 1461
15
In which DNIS series can DNIS 0113 be located?
0100 Series
15
What is the outcome for DNIS 0082?
Attempt Warm Transfer to 1429
15
What if the call comes in with no DNIS?
Select the No DNIS button
15
What is the outcome of DNIS 1486, Purchase, Green?
Transfer to 1496
15
In which DNIS series can DNIS 1579 be located?
1500 Series
15
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