ADT Self-Paced Review: Intro to Chudly | Baamboozle - Baamboozle

English 12 Public

Review the self-paced work that was previously assigned.

Study Slideshow

In Chudly, what does tenure mean?

How long the person has been an ADT customer

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Where can an agent look in Chudly to find the customer's currently monthly rate?

RMR

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Agents can access Job History in Chudly. True or False?

False - This can only be found in MMB

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Where should you search first for a customer's service level in MMB?

Contracts section

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If a customer is billed by Informix, where will you have to look for the service level in MMB?

System Configuration - Informix billed customers do not have a Contracts section or Job History in MMB

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Where should you look for a customer's service level in Chudly?

Billing < Recurring Fees

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Agents can find a customer's PIC in Chudly as well as MMB. True or False?

True

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Agents can only find System Configuration in Chudly. True or False?

False - System Configuration can only be found in MMB

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What does it mean if there is no information listed in the contracts area in Chudly?

The customer's contract is no longer active

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What is this customer's current service level?

Pulse Complete - the image says Pulse Video but remember that according to the new levels, that means Complete

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What type of security panel does this customer have?

Command Panel - The Quick Connect is out of service

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What type of system does this customer have?

Safewatch Pro 3000

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