Share ADT Self-Paced Review: Telemarketing Policies
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ADT can be fined up to $10,000 per incident for not following TCPA requirements. True or False?
False - ADT can be fined up to $40,000 per incident
What tool do you use to place all outbound telemarketing calls to existing and prospective customers?
Gryphon
According to the DNS policy, you may deny a customer their request to be put on the list. True or False?
False - You must NEVER deny their right to be put on the list
What does DNS mean?
Do Not Solicit
What does DNE mean?
Do Not Email
TCPA stands for Telephone Consumer Protection Act. True or False?
True
Calling a customer back to make a sale is considered a telemarketing call. True or False?
True
If a customer on ADT's internal "Do Not Call" list requests that we call them back, we may do so. True or False?
False
What should we do if a customer on one of the DNS lists requests that we call them back?
We cannot call the number on the DNS list, but we should capture an additional phone number to honor their request to call them back
You must run a check on each customer's phone number against every DNS list to ensure we comply with TCPA requirements. True or False?
False - The tool we use will not let you make calls to people on any of these lists
Gryphon will not allow you to call someone outside of their permissible hours. What does it say if you try to do so?
Curfew Restricted Number
How many times must you let the phone ring before hanging up?
5 times
