The reception area in a hotel where guests check in and are helped with other requests...
It is the FRONT DEST
A small amount of extra money given to sb. for his/her services..
A tip
A small vehicle with wheels which is used for carrying things...
The luggage cart
A telephone call that is made to a hotel guest in order to wake them up...
Wake-up call
A symbol in a rating system that judges the quality of hotels and restaurants...
The star
The person who parks cars at a hotel, restaurants, etc...
The Valet
A person who helps hotel guests with their luggage...
The bellhop
Sth. that is offered for free..
Complimentary
The area in a large building or hotel near the entrance...
The lobby
A plastic card that is used to open a door that has an electronic lock..
The key card
Bed sheets, blankets, pillow cases, towels...
The linen
The department in a hotel that is responsible for cleaning is the...
Housekeeping
