Share ADT Products and Services: Part 3
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Pulse customers that call to add devices or products will be switched to the Control platform. True or False?
False - Pulse stays Pulse
Which mobile app platform is only available for and with the Command panel?
ADT Control
Which ADT Control benefit allows users to preprogram a group of actions?
Scenes
Which feature of ADT Control allows a user to add safety enhancements? For example, when smoke is detected, ADT Command is set to trigger an emergency alert, turn off the thermostat, and unlock doors.
Rules
Control service levels include Basic, Secure, Smart, Video, and Complete. True or False?
False - These are the Pulse service levels.
Which service level should not be sold or recommended to customers because the next level up is only $2 more?
Video level
Which smart product that uses Z-Wave requires the use of the Internet, regardless of whether the customer is on Pulse or Control?
Video cameras
A customer wants to be able to control the lights in their home with a smart device. Which 3 products might we offer this customer?
Smart light switches, appliance/lamp module, and Z-Wave light bulbs
A customer wants to add the ADT Command Thermostat in their home. Which service level must they at least have to make this possible?
Smart level - for either the Pulse or Control platform
When a customer decides to purchase smart light switches, what MUST you add in the "Additional Fees" section in Matrix?
A $200 electrician fee
Only some states require a licensed electrician to install light switches. True or False?
False - ALL light switches must be installed by a licensed electrician, no matter the state
A customer wants to add an indoor camera in their home. Is the Pro Series Audio Camera an appropriate recommendation?
Yes - it is an indoor camera
