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Zendesk Issue Types
Game Code: 428893
English
24
Public
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sarahbee
16
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Current subscribers ask about their subscription plan
CURRENT SUB INQUIRY
10
Customers ask us to send sample paper to their friends
SAMPLE PAPER - REQUEST
5
People want to apply for a job from The Epoch Times
HR
10
Customer request to cancel paid print subscription
CANCELLATION - PRINT
5
Customer request to cancel paid digital only subscription
CANCELLATION - DIGITAL
5
Agents create new digital subscriptions for customers with credit cards
CREATE DIGITAL SUB WITH CC
5
Any issues related to Apple subscription
APP-IOS
5
People want to buy Ads from The Epoch Times
ADVERTISING
5
Any donation related issues
DONATION
5
Any inquiries, issues related to daily paper from any cities
DAILY PAPER
10
Poster/Magazine gift delivery issue
DELIVERY ISSUE GIFT
15
Any issues related to gift sub
GIFT SUB
15
People ask about the background of The Epoch Times
INQUIRY ABOUT MEDIA
15
Customer didn't provide enough information for their inquiry
INCOMPLETE CALL/REQUEST
10
Customer reported their issue is resolved
ISSUE RESOLVED
15
Any issues related to ET subscription reset pw and problem to log in customer portal
ET SUB PW RESET/LOG IN
15
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How to Play
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24
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Classic Jr
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