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Current subscribers ask about their subscription plan
CURRENT SUB INQUIRY
Customers ask us to send sample paper to their friends
SAMPLE PAPER - REQUEST
People want to apply for a job from The Epoch Times
HR
Customer request to cancel paid print subscription
CANCELLATION - PRINT
Customer request to cancel paid digital only subscription
CANCELLATION - DIGITAL
Agents create new digital subscriptions for customers with credit cards
CREATE DIGITAL SUB WITH CC
Any issues related to Apple subscription
APP-IOS
People want to buy Ads from The Epoch Times
ADVERTISING
Any donation related issues
DONATION
Any inquiries, issues related to daily paper from any cities
DAILY PAPER
Poster/Magazine gift delivery issue
DELIVERY ISSUE GIFT
Any issues related to gift sub
GIFT SUB
People ask about the background of The Epoch Times
INQUIRY ABOUT MEDIA
Customer didn't provide enough information for their inquiry
INCOMPLETE CALL/REQUEST
Customer reported their issue is resolved
ISSUE RESOLVED
Any issues related to ET subscription reset pw and problem to log in customer portal
ET SUB PW RESET/LOG IN
