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"My doctor told me I have a heart condition and I need to lose weight. He gave me a diet that I don't think I can stick to. I've tried losing weight many times in my life and I keep gaining it back! One of my co-workers suggested I call you
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"I have been on the phone all morning trying to figure out these medical bills. Thank you for helping me work through them. I know it's bad, but I think I smoked a whole pack of cigarettes during this time! I really must quit."
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"Thank you for helping me figure out these medical bills. My doctor just diagnosed me with COPD. I know this can be serious and I promised my wife/husband I would do what I can to take care of this. I guess my doctor will want to see me mor
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What is the Lifestyle Management Program?
Program for tobacco cessation, weight management, and stress management engage individuals to provide support and coaching to make behavior changes.
Name the 7 Preference Sensitive Care conditions
1. Benign Uterine Disease/Conditions
2.Breast Cancer
3.Heart or Circulation problems
4.Back problems
5.Hip problem
6.Knee problem
7.Prostate cancer
AMI: U7086171101
Customer was diagnosed with Asthma. How would you engage. Schedule an apt asap.
Open
If a customer wants help in managing their weight due to high blood pressure, what type of coach would we assign for coaching?
RN
Which program would you access to determine if a member has a Medical CM assigned to them?
- CCV / Customer Centric View
Coaching appointments are scheduled and managed through two systems: ________ and ________.
HealthEView and Outlook
"I just started coverage with you, and I have some medical costs already. I was wondering if you could help me understand the claims process."
TOC
What happens after a referral is sent to the queue for the Champ Program? Where can this information be found ?
Doc ID: PP2516 Section: 4.0 Referral Decision
When is the only time we should be placing a high risk caller on hold ?
When warm transferring to CBH
Where are two places we can find the note cube ?
OG resource page , applications, documentation
Scheduling job aid
Your customer wants to coach on tobacco cessation , what kind of coach would you schedule them with ?
Health Educator
Name the 5 chronic conditions for coaching
Asthma, COPD, Heart Failure, Heart or circulation problems, depression , diabetes, low back pain , metabolic syndrome , joint pain ,.PAD, CAD bipolar
