A customer can send an email to a company to make a .............. about the product. (you're not happy about a service/product)
complaint
to inform a company that something is wrong
report a problem/issue
I tried to ............ the issue to the Customer Support (give detailed information of a problem(
explain
Have you ............ a solution to the client? (suggest an answer to a problem)
offered
Customers today do not want to wait for a long time, so company have to improve their ......... (the time it takes to answer a customer)
response times
The prize for success is ............... (the idea that customers always choose a particular company's products)
customer loyalty
A department that often answers customers' questions
Customer Support
Companies should ................ on customer experience to improve their quality of service (ask customer what they think about a company)
get feedback
Customers these day can have a .............. easier about a product or an order (ask for more information about something that isn't clear)
query
Name 3 channels customers can use to communicate with your company
online chat, face-to-face, email, social media, etc.
Do you often get feedback from your customers?
Do you often have a query or report a problem to a company? What are they about?
