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Unexpected Guest
The guest arrives at the hotel with an extra person not included in the reservation!
Lost Keycard
The guest left the keycard at the museum but it's 9 pm so the museum is closed!
Special Request
The guest booked a room with a view, but the view is just a wall!
Special Request
The guest would like to have a late check-out today but the new guests will check-in in 3 hours! Housekeeping needs to clean the room!
Complaint
The guest is unhappy with their room because... there are cockroaches in the bathroom!
Complaint
The guest asked the assistant to take a photo, but he said 'No, I'm busy!'
Mixed-Up Reservations
The receptionist accidentally gave the guest the wrong room key.
Unexpected Pet
The guest arrives with a hidden pet, which is not allowed at the hotel.
Food Allergy
The guest has a severe nut allergy but all the food in the breakfast buffet has got nuts!
Tech Troubles
The TV in the room is not working. There's no WiFi in the room either, but WiFi is included in the price!
Noise Complaint
There is a party in one of the rooms downstairs, so the guest can't sleep!
Unexpected Visitor
A surprise visitor arrives to see the guest, but they are not included in the booking!
