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"Can you describe what you were doing when the problem occurred? This will help us pinpoint the issue more accurately."
Gets to the Root Cause
Does not Get to the Root Cause
"What error message did you receive? Knowing the exact words can help us identify the right solution faster."
Gets to the Root Cause
Does not Get to the Root Cause
"Have you experienced this issue before, or is this the first occurrence? Your response could lead us to the cause."
Does not Get to the Root Cause
Gets to the Root Cause
"Can you tell me more about the conditions under which the issue arises? Details like these are crucial."
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Gets to the Root Cause
"Did anything change in your setup or environment recently that might have triggered this issue?"
Gets to the Root Cause
Does not Get to the Root Cause
"What steps have you already taken to try to resolve the issue? This will help us avoid repeating actions and save time."
Gets to the Root Cause
Does not Get to the Root Cause
"Can you walk me through the process you followed? It helps to understand your approach so we can identify where things might be going wrong."
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Gets to the Root Cause
"Are there specific times when the problem occurs, or is it random? Patterns can offer clues to the root cause."
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Gets to the Root Cause
"Could you please provide the model number or software version you are using? This information is essential for troubleshooting."
Gets to the Root Cause
Does not Get to the Root Cause
"Have you checked if the issue persists when you use a different device or component? This test can help isolate the problem."
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Gets to the Root Cause
"Thank you for letting us know about this issue. I'll ensure it's logged in our system."
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Gets to the Root Cause
"I understand this must be frustrating for you. We appreciate your patience as we look into it."
Gets to the Root Cause
Does not Get to the Root Cause
"Please bear with us while we determine the best person to handle your particular issue."
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Gets to the Root Cause
"I will report this to our technical team and someone will get back to you as soon as possible."
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Gets to the Root Cause
"Your feedback is important to us and has been recorded for review by our quality assurance team."
Gets to the Root Cause
Does not Get to the Root Cause
