Game Preview

Problem Solving Pillar

  •  English    15     Public
    The game helps introduce the Problem Solving pillar of the ECF topics at The Home Depot.
  •   Study   Slideshow
  • "Let's explore a few options together to find the best solution that meets your needs."
    Does not Problem Solve
    Problem Solves
  •  15
  • "I have a couple of ideas that might resolve the issue effectively. Let me walk you through them."
    Does not Problem Solve
    Problem Solves
  •  15
  • "Based on what you've told me, I suggest we try the following steps to resolve this quickly."
    Does not Problem Solve
    Problem Solves
  •  15
  • "I can help you with that right away. Here’s what we’re going to do next."
    Does not Problem Solve
    Problem Solves
  •  15
  • "I understand the urgency of this matter. Let me expedite a resolution for you."
    Does not Problem Solve
    Problem Solves
  •  15
  • "To ensure this doesn’t happen again, I’m going to take additional steps to secure your account."
    Problem Solves
    Does not Problem Solve
  •  15
  • "I appreciate your patience. I’m now going to implement a solution that should prevent future issues."
    Problem Solves
    Does not Problem Solve
  •  15
  • "Let's correct this immediately. I’ll guide you through the process as we go."
    Does not Problem Solve
    Problem Solves
  •  15
  • "I believe we have a fix for that. Here’s how we can apply it right now."
    Problem Solves
    Does not Problem Solve
  •  15
  • "This solution has worked well for similar issues in the past, and I’m confident it will work for you too."
    Problem Solves
    Does not Problem Solve
  •  15
  • "I will now update your order status as per the standard procedure."
    Problem Solves
    Does not Problem Solve
  •  15
  • "Please hold while I process the changes to your account."
    Does not Problem Solve
    Problem Solves
  •  15
  • "I will need to consult with a specialist on this. One moment please."
    Does not Problem Solve
    Problem Solves
  •  15
  • "Thank you for calling to let us know. I will pass this information along."
    Problem Solves
    Does not Problem Solve
  •  15
  • "I understand this is frustrating for you. I will ensure your comments reach the right team."
    Does not Problem Solve
    Problem Solves
  •  15