Toggle Navigation
Games
Blog
News
Class PIN
Join for Free
Sign in
Toggle Navigation
Games
PIN
Join for Free
Blog
Pricing
News
Contact us
Help center
Sign in
Game Preview
Account Maintenance Review
Game Code: 2375623
English
17
Public
Review workflows, policies, and procedures for Account Maintenance transactions.
Play
Study
Slideshow
Share
ashley_e07
7
Share Account Maintenance Review
Class PIN
Use Class PIN to share Baamboozle+ games with your students.
Upgrade
Google Classroom
Facebook
Twitter
Save to Folder
Elevated Authentication is required when a third party wants to verify a CIT Official Check. True or False?
False - No verification is necessary with third-party callers.
15
Which type of verification is required when we add an ACH stop payment for a customer?
Standard Authentication
15
Which system is primarily used to complete Account Maintenance?
Insight (although Sales Management is used to add, remove, and change beneficiaries)
15
The customer is locked out of their bank account when they enter their VRU PIN incorrectly 3 times. True or False?
False - The customer is locked out from using the VRU and will require a VRU PIN reset. This doesn't mean they are locked out of their bank account.
15
A customer’s account becomes dormant when there is no activity on it for ____ months.
24
15
Name the easiest way a customer can prevent a dormant account.
Logging into their online banking.
15
What pieces of information do we request from a caller who is reporting a deceased account holder?
We must ask for the caller's phone number and address, and the account holder's name and date of death.
15
There is only one CIT Official Check account number. True or False?
True - If the caller's account number does not match, the official check was not issued by CIT.
15
CIT does not offer Living Trusts. True or False?
False - CIT does offer formal (revocable) Trusts.
15
Which system is used to add, remove, or change a beneficiary?
Sales Management
15
Customers must pass the _________ Authentication to remove an ACH stop payment.
Elevated
15
What do we send customers when the IRS identifies a discrepancy in their name, SSN, or EIN on their 1099INT from the previous year?
B-Notice letter
15
What does the customer complete and submit to correct an incorrect name or TIN/SSN (1st B-Notice)?
W-9 form
15
If a customer needs a new W-9, where can they download the form?
From cit.com
15
What 3 ways can the customer return a completed W-9?
By mail, fax, or online (uploaded to their Document Center in their online bank account)
15
What is a good question to ask when a customer needs help completing their W-9 due to IRS discrepancies?
Does the name on your account match the name on your Social Security card?
15
‹
1
2
›
Play for Free
Baamboozle+
NEW!
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
Baamboozle+
More
How to Play
Make some teams
Take turns choosing questions
Say the answer then hit the
Check
button
Click
Okay
if the team is correct or
Oops
if not
Teams
Sign in to choose
1
2
3
4
5
6
7
8
Grid Size
Sign in to choose
8
16
Quiz
Sign in to choose
Classic
Questions and Power-Ups
Classic Jr
Sign in to choose
×
Sign up for a trial to unlock features.
Get Started
Your experience on this site will be improved by allowing cookies.
Allow cookies