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The shop ___ ___ because there were not enough customers.
shut down
Please, _____ the report as soon as possible.
complete
How could you ask for suggestions?
What would you suggest? What do you think we should do? ...
What is a polite way to express disagreement?
I would prefer..., That is not how i see it, ...
What is a less polite way to express disagreement?
You are wrong, I can't agree with that...
What is a polite way to ask for clarification?
Could you clarify that point? Could you explain that in more details?....
In negotiation, what is a deadlock?
A situation in which no progress can be made
A good negotiator gives concessions in the bargaining stage
Yes
No
In the relationship building stage the objective is…
To become friends
To let the buyer know you take charge
To decide the price
To build trust
What is not a step to a negotiation meeting?
To update your CV
Establishing initial interests
Bargaining
Closing the deal
When presenting your products, you should focus on...
Every product in the range
Features/Benefits/Advantages
Technical features and characteristics
Price
What is your goal in a negotiation?
To win no matter what
To beat your adversary
To both win
To reach an agreement, no matter what
