What phrase means: passing information from person to person through oral communication?
Word of mouth
What is the meaning of "job shadowing"?
Job shadowing is an educational activity where an individual learns about a particular job by observing a professional in that field during their daily work rou
Complete the phrase: It's important to ________ empathy in the workplace.
share
hide
promote
give
What is another way to say: "connect with clients"
ignore customers
listen to customers
call customers
reach out to customers
Correct the mistake: "It's all about building customer loyals."
Correct the mistake: "It's all about building customer loyality."
Complete the phrase: "It's not that easy to _____ customer frustration."
defuse
What is a grievance?
A formalised process within organisations for raising serious issues.
Complete the phrase: One of the ways we are trained to deal with customer emotional _____ is by listening actively.
outbursts
What phrasal verb means: to visit someone or some place informally, often without a prior appointment?
to drop by
You're in a team meeting. 2 members start to argue heatedly over the direction of a project. Your manager decides to sit down with both of them to resolve things. What is the process known as?
conflict resolution
