What are the types of callers that will call for assistance?
Leads, Existing customers, Sunnova New homes, PR customers, Dealers.
Credit authorizations are good for how many days?
30 days- after 30 days the customer must sign a new Credit authorization form.
Credit results are Valid for how many days?
90 days.- after 90 days the customer can process another credit request.
How many credit attempts can be processed per address within 90 days?
2 credit attempts
What are the credit inquiry types?
Hard and Soft credit Inquiry.
What is the minimum Fico score?
630
How long will Bankruptcy reflect on a customer’s credit profile?
7 years.
Currently Sunnova uses________ for consumer credit reports
Experian
Bad phone number should be changed to?
999-999-9999
Bad emails should be changed to:
noreply@sunnova.com
Only invoices in the ______ status are eligible to be sent to the customer.
Locked
