When was VOA established?
November 2021
Where is VOA's main office?
Las Vegas, Nevada
What is VOA's essential goal?
To assist the millions of timeshare, vacation club owners and travel reward members to give the a 5-star experience
What is VOA's mission?
To offer a year-round customer service approach to ensure owners don't feel forgotte, and get support in understanding ho to use their ownership
What is Vacation Ownership Porfolio Management?
The managing of ones entire vacation ownership and travel portfolio
What is timeshare?
A shared ownership model of vacation in which multiple purcharsers own allotments of usage
Which type of properties can the timeshare model be applied to?
Vacation resorts, condominiums, apartments, recreational vehicles and private jets
How does timeshare work?
Timeshares confer upon buyers the right to annual exclussive use of vacation property
What are the three systems timeshare typically uses?
Fixed week - Floating week - Points
What is a fixed week
A fixed week gives the buyer the right to exclusively use the property for a specific week every year
What is a Floating week
It gives the buyer exclussive use of the property for a week or weeks during a predefined period - reservation ahead, based upon availability
How does the points system work?
It uses points to represent timeshare ownership based on factors such as resort location, size of the vacation property and time of availability
What is timeshare exchange?
You trade your week at your resort with another timeshare owner's week
True or False: Developers can provide timeshare exchanges either with their own resorts as well as with other resorts
True
What are the two main companies that offer vacation exchange
RCI and Interval
Name the four teams that make the Customer Relationship Organization
VOA Customer Support team - VOA Zoom team - VOA Reservations team - VOA Welcome team
