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Beauty professionals should study and have a thorough understanding of communicating for success for all of the following reasons EXCEPT:
they foster a positive team enviroment
it can help beauty pros improve retail sales
expressing ideas helps to advance your career
good communication skills lead to more conflict
When you ____, you trust your judgment, uphold your values, and stick to what you believe is right.
believe in yourself
are attentive
talk less listen more
take your temperature
Why is it important to take your temperature as part of effectively communicating in the workplace?
if your tired/upset your interactions could be effected
Not crossing your arms when listening to a client/ team member is an example of what?
Being aware of your body language
Which of the following is NOT true of the service record card?
its the clients progress record of services received
its completed by the beauty pro performing the service
it is updated with each client visit
Its intended for the clients use
What is the FIRST step in the 10 step consultation method?
review the intake form
What is reflective listening?
listening to a client then repeating in your own words
when should you try to upsell services?
when working with a new client you are not familiar with
if clients are more than _____ late, they should be asked to reschedule.
15 min
which of the following would be the LEAST appropriate response to a client who starts gossiping?
quietly join in the gossip
give a quick tip for treatment and home care
start talking about the styling your doing
change the subject
______ is the first step in making meaningful on the job communication a reality
behaving in a professional manner
Which of the following is NOT something beauty professionals should do as they interact and communicate with coworkers
be willing to share their private life
treat everyone with respect
remain neutral
avoid gossip
which of the following should you NOT do at your employee evaluation?
ask when your pay scale might be increased
ask when you might be considered for a promotion
approach your manager cautiously and shyly
ask when you can take more services
What should you NOT do at tge end of your employee evaluation?
thank your manager for the guidence
than your manager for the feedback
thank your manager for taking the time to do the evaluation
keep your self evaluation to yourself
