What does empathy mean?
Understanding and sharing the feeling of others
What are social skills?
Abilities and behavior that allow for positive interactions with others
Why is nonverbal communication important in conversation?
It either reinforces or contradicts what we are saying.
What is conflict resolution?
Working through a problem to try for a win-win solution
What does it mean to be assertive?
Expressing your needs an opinions in a confident and respectful manner.
How does emotional regulation or self management help you?
It helps you to manage your emotions and behavior in a healthy manner.
What are the steps for following directions?
Look at the person, say "ok," and check back if needed.
What should you avoid doing when you get feedback?
Argue. Better to come back later after you have thought about it.
What does it mean to be respectful?
Treating others with kindness, courtesy, and consideration
How does flexibility help you?
It helps you to adapt to different social situations.
Which social skill involves giving full attention to the speaker and showing understanding through verbal and nonverbal cues?
Active Listening
Why is learning social skills beneficial to you?
It will improve your relationships and communication with others
Keeping eyes on task, focusing on work, and keep comments to self is what skill on the wall?
MYOB
Look at the person, say OK, stay calm, and if you disagree, ask later is which skill on the wall?
Accepting no for an answer.
What is the appropriate way to say you're sorry?
Making an Apology
Name a reason Mrs. L won't let you shop at Langenfeld-Mart.
In the office, refusing to work, disrespectful, etc..
