You stayed at a hotel in Inverness last night. It was horrible! You meet the receptionist to demand a full refund
...
A customer rings you to complain about their electricity bill this month. They wish for a rebait of £200 but it isn't possible.
You bought a jumper 5 weeks ago and the zip has broken already. You wish to exchange it at the shop and want to speak to the manager.
...
Your rent has increased by $150 per month. You are furious and call your landlord to request a deduction.
...
Your friend calls you about meeting up at the weekend. You really want to meet her but she suggests meeting in Brussels. You think that is too far to travel just for one day. Negociate with her!
...
You have worked at Waitrose in Edinburgh for 10 years and believe that you deserve a pay rise. Negotiate with your manager.
...
