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English 11 Public

Business Letters

Study Slideshow

Of the FOUR purposes of writing business letters, which is the most difficult to achieve?

Persuading

15

An adjustment letter is categorised under which purposes of writing business letters?

directing business action

25

Name 3 words with negative notes.

regret, sadness, not, no, bad ...

15

Provide an example of a complimentary close.

Yours truly/Yours sincerely/Faithfully yours/Best wishes/Warmest regards/All the best ...

15

List the three step writing process.

1. plan 2. write 3. complete

25

This question requires smart thinking. Why must we date our letters?

Letters are dated for future references, filing purposes, tracking progress of things ....

25

Give one example of a sad non-verbal action.

Crying, sad face, thumbs down, shaking head from side to side ...

5

Name the two main formats of business letters.

1. full block 2. indented style

20

Business letters must be replied within how many days?

3 days

25

What were the two words that accompanied this picture in the mood wall yesterday?

Feeling ugly

25

What is the FULL name of the person who posted this picture of "Uncle Roger"?

Voo Zheng Mao

25