What is empathy?
The ability to understand and share the feelings of another.
What are social skills?
The manners and behaviors that allow us to communicate effectively in order to achieve our goals
Name two things social skills help us improve.
They help us improve our communication, our relationships, our well-being, and our self-esteem.
What are examples of basic social skills?
listening, holding a conversation, forming questions, responding to questions
What are the four major groups of advanced social skills?
Emotional, communicative, negotiative, organizational
What is assertiveness?
the ability to firmly state and defend one’s viewpoints, without offending or making others uncomfortable
What is conflict management?
the ability to objectively analyze and handle a situation with opposing viewpoints
What is achievement motivation?
the drive to pursue and attain goals
What is emotional intelligence?
the ability to understand and manage your emotions, as well as recognize and influence the emotions of those around you
What is active listening?
the ability to understand the speaker’s message, as well as their feelings and thoughts associated with the topic
What is negotiation?
the skills needed to reach an agreement with multiple parties
What is team management?
the ability to coordinate different team members in order to achieve a common goal
