What are two external options for new account funding?
Instant verification and micro-deposit verification
Mobile deposit is not available for what account type(s)?
CD or Term accounts
What funding method uses trial deposits?
External - MDV (Micro-Deposit Verification)
Mailing a paper check is not available for term accounts.
False - Paper check is available for all account types
Instant Verification allows funds to transfer immediately.
False
What is the option if the customer cannot link to their external account through instant verification?
The customer must select another funding method.
How long does it take for micro-deposits appear in the external account?
1-3 business days
What is the funding timeframe for instant verification?
1-4 business days
The limit for new account funding via an external accounts is...
$300,000
What is the max limit for mobile deposits?
$10,000
When assisting a customer, our goal is ____ call __________.
One/First call resolution
What is the mobile deposit endorsement requirement?
For deposit only at CIT Bank
What is the hold time for external account funds, once they appear in the account?
5-business days
Once the customer verifies their external account, they must go back and complete the funding process..
False - The funding process begins automatically after the external account is verified.
What would prevent a customer from using their existing CIT account as a funding method?
The primary customer opening the account is listed as secondary on the exisiting CIT account.
