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Fire Service Communications
Game Code: 1764342
English
19
Public
Communications
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How are you to answer a non emergency call
prompt & pleasant by identify the department
15
What should avoid doing when answering a non emergency or emergency call?
Avoid dead air or an open line
25
How should you end a call?
with courtesy
10
What does PSAP stand for?
Public Safety Answering Point
15
What does TDD stand for?
telecommunications device for the deaf
5
What does TTY stand for?
Teletype
5
What does CAD stand for?
Computer aid dispatch
10
What are the 6 W's and H questions that should be asked when taking a call?
Who, what , when, where, why ,weapons and how
25
What does FCC stand for?
Federal Communications Commission
5
What are examples of radio limitations?
Distance, physical barriers, dead zones, interference, ambient noise
25
The CAD provides the dispatcher with what information?
Location • Caller Name • Phone # • Directions
15
Using plain English rather than agency codes such as 10 codes is called
Clear Text
5
What are the ABC's of communication?
Accurate, Brief and Concise
15
What is the distance you should speak into a radio?
1-2 inches
10
The person who starts the message is called?
The sender
15
The individual whom the sender is attempting to communicate to is called
The receiver
10
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