Fire Service Communications | Baamboozle - Baamboozle

English 19 Public

Communications

Study Slideshow

How are you to answer a non emergency call

prompt & pleasant by identify the department

15

What should avoid doing when answering a non emergency or emergency call?

Avoid dead air or an open line

25

How should you end a call?

with courtesy

10

What does PSAP stand for?

Public Safety Answering Point

15

What does TDD stand for?

telecommunications device for the deaf

5

What does TTY stand for?

Teletype

5

What does CAD stand for?

Computer aid dispatch

10

What are the 6 W's and H questions that should be asked when taking a call?

Who, what , when, where, why ,weapons and how

25

What does FCC stand for?

Federal Communications Commission

5

What are examples of radio limitations?

Distance, physical barriers, dead zones, interference, ambient noise

25

The CAD provides the dispatcher with what information?

Location • Caller Name • Phone # • Directions

15

Using plain English rather than agency codes such as 10 codes is called

Clear Text

5

What are the ABC's of communication?

Accurate, Brief and Concise

15

What is the distance you should speak into a radio?

1-2 inches

10

The person who starts the message is called?

The sender

15

The individual whom the sender is attempting to communicate to is called

The receiver

10