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I received an invoice for my surgery. It shows a huge discrepancy.
Billing department
How much do we charge an established patient if they cancelled a 3rd time?
$200
They are mid-treatment and they want to cancel. Where do we transfer?
Clinical Team
I found out that my insurance won't cover IVF so I just want to put my appointment off for now.
Billing Department
I will be travelling during the week for work and the clinic would really be far from where I am during the appointment date. I would like to cancel my appointment. We failed to save the appointment. Where do we transfer?
Front Office
I was wondering if you could harvest my eggs and freeze them too?
Clinical Team
I will be undergoing treatment and I have consent forms.
Clinical Team | Physician's Assistant
I just spoke with my Doctor a few minutes ago and we got disconnected. Could you connect me with her?
Clinical | Physician's Assistant
I am bleeding and experiencing extreme pain on my abdomen.
Navigators
My doctor will be sending my medical records. How does she send them to you?
Have them fax the documents to us (fax # 888-247-6478) or email training@globalmedicalva.com No transfer or callback is necessary.
What happened to my medicine? Has it been ordered? (The Clinical Team is not answering, who do we call next?)
Navigators
The patient could not be consoled and is highly anxious and agitated. What do we do?
Transfer to the Practice Manager If no one picks up, send a message to the POCs through your support chat for assistance before offering a callback.
Patient has questions about their laboratory consent forms.
Laboratory Team
I can't wait for a month just for an appointment. I want to cancel it. (The patient agrees to reschedule. What do we do?)
Send a message to the Physician's Assistant team with their preferred day/time and best contact number and PA will follow up
What are our clinic's location?
Hartford | Farmington | Branford
Evangeline Lilly called about consent forms that she needs to sign and send over and was wondering how to send it. Which department do you transfer to?
Clinical Team | Physician's Assistant
