I received an invoice for my surgery. It shows a huge discrepancy.
Billing department
10
How much do we charge an established patient if they cancelled a 3rd time?
$200
5
They are mid-treatment and they want to cancel. Where do we transfer?
Clinical Team
10
I found out that my insurance won't cover IVF so I just want to put my appointment off for now.
Billing Department
10
I will be travelling during the week for work and the clinic would really be far from where I am during the appointment date. I would like to cancel my appointment. We failed to save the appointment. Where do we transfer?
Front Office
10
I was wondering if you could harvest my eggs and freeze them too?
Clinical Team
10
I will be undergoing treatment and I have consent forms.
Clinical Team | Physician's Assistant
10
I just spoke with my Doctor a few minutes ago and we got disconnected. Could you connect me with her?
Clinical | Physician's Assistant
20
I am bleeding and experiencing extreme pain on my abdomen.
Navigators
20
My doctor will be sending my medical records. How does she send them to you?
Have them fax the documents to us (fax # 888-247-6478) or email training@globalmedicalva.com No transfer or callback is necessary.
25
What happened to my medicine? Has it been ordered? (The Clinical Team is not answering, who do we call next?)
Navigators
15
The patient could not be consoled and is highly anxious and agitated. What do we do?
Transfer to the Practice Manager If no one picks up, send a message to the POCs through your support chat for assistance before offering a callback.
10
Patient has questions about their laboratory consent forms.
Laboratory Team
15
I can't wait for a month just for an appointment. I want to cancel it. (The patient agrees to reschedule. What do we do?)
Send a message to the Physician's Assistant team with their preferred day/time and best contact number and PA will follow up
15
What are our clinic's location?
Hartford | Farmington | Branford
20
Evangeline Lilly called about consent forms that she needs to sign and send over and was wondering how to send it. Which department do you transfer to?