Define "frustrated"
Feeling or expressing distress and annoyance, especially because of inability to change or achieve something.
Define "knowledgeable"
Intelligent and well informed.
Define "reassuring"
Serving or intended to remove someone's doubts or fears.
Define "upset"
Very sad, angry or worried about something.
Define "grateful"
Feeling or showing an appreciation of kindness; thankful.
Define "technical support".
Assistance to users who require help with a technical product or service.
What is a probing question?
A probing question is an open-ended question that asks for more details on a particular matter.
What is empathy?
Empathy is the ability to understand and share the feelings of another.
What is a clarifying question?
A Clarifying Question is a question asked about something that is unclear or hard to understand.
