Module 3 | Baamboozle - Baamboozle | The Most Fun Classroom Games!

English 13 Public

Sunnova Service Knowledge

Study Slideshow

Services that have the PGO Benefit?

Lease and Loans (except HI & PR)

15

How is the PGO calculated?

calculated at the end of the 3rd year and then annually

15

What is the ACH Discount for a PPA?

10%

5

What is the ACH Discount for Lease?

$15

15

What are the Escalator rates?

0.9%,1.9%,2.9% (3.9% Hi, Ca)

15

What is an Escalator?

Escalators allows the customer to save in the beginning of the contract, and then slightly increases annually.

15

Who takes over the Down payment of a Lease? LOAN? PPA?

LEASE- Tier 1, LOAN- Dealer, PPA- Tier 1

15

what is the additional Payment?

Customer has the option to make the additional payment from month 1-18,if not additional payment the monthly payment increase.

15

what is the customer paying for? Lease, PPA, LOAN?

lease- System, PPA- Production, Loan- System plus interest

15

Can the customer be the immediate owner of a PPA?

No, they can buyout their system after the 5th anniversary and then after.

10

What page is used to add new contacts on the customer's account?

Account page.

15

What is an array?

Grouping of solar panels

15

On what pages should we create cases?

System page

15