Dispositions | Baamboozle - Baamboozle | The Most Fun Classroom Games!

English 13 Public

Dispositions on the Phone Panel

Study Slideshow

Customer calls in because he/she wants information in regards to Sunnova protect Plan. What would be the best disposition

New Sales- Inside Sales

15

What is required for a customer to access My Sunnova when the customer is signing in?

System ID & Salesforce email (primary email)

15

What is a good practice for each and every call? (in General)

Account Maintenance

15

The customer calls in because he is selling his house and needs information on what he has to do with Sunnova. Tier 1 agent gave the customer an overview of the process.

Home Transfer

15

Customer calling in to have their panels washed. What would be the best disposition?

Warranty

15

Inquiries regarding new service for retrofit batteries

New Sales- Inside Sales

15

What page is used to view the number of calls and past interaction with the customer?

Account page- Activity History

5

What page is used to view if the customer has any OB or cases recently created or closed?

System page

5

Can a registered customer authorize to have a new contact added to the account?

No, only a primary or a secondary of the account can authorize to have a new contact added to the account.

10

Is the SSN or DOB necessary for our customers to access the My Sunnova portal?

No, this is no longer required.

15

Account Maintenance also includes having the must up to date phone number for our customer. What two pages are used to ensure this?

Contact and Account page

15

If a customer states that she would like to authorize her husband to handle the HT case, what would be a great parctice on this scenario?

Account maintenance. Verify if the husband is already listed as a contact.

15

Maria as the registered of the account calls in advising that she has a production issue due to HUB. What would be the best case to create in this scenario?

None, Maria is a registered in the account.

15