Regulation Z advises that a credit card dispute can take up to how long?
2 Statement Cycles (Billing Cycles)
What information is needed when selecting Branch Rep in Solution Builder?
The Branch Rep's user id and branch number
True or False: The order payments are applied as follows, finance charges, fees previous cycle, balances prior cycle, fees current cycle, and balance current cycle.
True
True or False: Delinquent-D and Overlimit-O are considered External Statuses.
False
What is the balance transfer fee for FCB credit cards?
3% or $5 whichever is greater
A customer calls stating that their card is declining when there should be an available credit. You see in the memos of SB " AUTONM NM-197 LETTER=A130" what does this mean?
The customer's credit line has been decreased.
What is the purpose of a payment float?
The float ensures that higher risk credit card payments (i.e., non-FCB DDA) do not increase a customer’s available credit until a certain number of float days.
Which form is used to reopen a credit card that was closed due to inactivity?
EZ Form 1290
What must a customer have in order for you to submit a Right Time payment?
A First Citizens Bank Checking or Savings Account
What is the posting timeframe for a PayPoint credit card payment to be credited that night?
Payments made before 5pm EST will be credited to the account that night.
What System is used to evaluate a credit card account?
ACS (Account Management Strategy)
True or False: You can order convenience checks in Solution Builder for your consumer customers only.
True
True or False: An authorized user can request a balance transfer.
False
What should you type in the 3rd field (box) when signing into solution builder?
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What screen in FDR will allow you to do maintenance at the card level?
The PID Screen
Your customer accidentally made an extra payment to their FCB credit card, what card management option will allow you to transfer the payment back to their FCB DDA?
Payment Issues
