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Customer Service
Game Code: 1501369
English
10
Public
How good is your own customer service?
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dorinateacher
30
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Why should you always give the customer your complete attention?
Because the customer likes talking
It is professional
Because you like them
To show that you are listening
15
Why is it important to make eye contact with a customer?
It shows them you are interested
It is professional
Because it's nice
Because you fancy them
15
What is important to do when talking to a customer over the phone?
Speak loudly
Have a laugh with the customer
Smile
Speak really slowly
15
Would I speak clearly and use language that the customer would understand?
Always
Sometimes
Rarely
Often
15
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Laugh at them
Send them to the shop down the street
Say "sorry I can't help"
Suggest alternatives in store
15
If the phone rings at work in how many rings should you answer it in?
5 rings
7 rings
3 rings
10 rings
15
What would you do if a mistake has been made?
Say "it's not my problem"
Ignore the customer
Laugh
Apologise
15
When a customer is complaining, what would you do?
Remain calm and listen
Look around and try to get someone else to help
Tell them to 'go away'
Talk over them making excuses
15
How is the best way to turn up to work?
Smart and business like
In anything that fits
In your old clothes
In your training gear
15
How would you view customer complaints?
A waste of valuable time
An opportunity to improve service
At least is gives you a chance to talk to the customers
As a pain in the backside
15
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