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Customer Service
Game Code: 1500687
English
41
Public
How good is your own customer service?
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dorinateacher
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Would I speak clearly and use language that the customer would understand?
Rarely
Sometimes
Often
Always
15
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Suggest alternatives in store
Laugh at them
Say "sorry I can't help"
15
If the phone rings at work in how many rings should you answer it in?
7 rings
10 rings
3 rings
5 rings
15
What would you do if a mistake has been made?
Laugh
Ignore the customer
Say "it's not my problem"
Apologise
15
When a customer is complaining, what would you do?
Remain calm and listen
Tell them to 'go away'
Talk over them making excuses
Look around and try to get someone else to help
15
How is the best way to turn up to work?
In your training gear
Smart and business like
In anything that fits
In your old clothes
15
How would you view customer complaints?
At least is gives you a chance to talk to the customers
As a pain in the backside
A waste of valuable time
An opportunity to improve service
15
Our company does everything possible to promote _____________ loyalty.
customer
costumer
client
consumer
15
We provide a number of ways in which customers can _____________ a problem: this can be online, by email or online chat, by phone, or in person.
report
fill in
give
provide
15
We always try to improve our ____________ times, so that customers don’t have to wait long.
responding
answering
response
respond
15
Customers can ____________ a complain.
make
run
do
turn
15
So that we can _____________ a solution which best meets their needs.
take
try on
offer
make
15
We also use these occasions to _____________ feedback from customers on their preferences.
give
offer
welcome
get
15
Usually it's easier to _________________________ an existing customer than to gain a new one.
hold
keep
stick
preserve
15
Why is Great Customer Service Important?
Stress levels are down.
The customer is happy.
All of them
You experience less grief from the costumer
15
In order to properly deal with angry customers, you will need to be able to
become angry and upset with them
ignore the customer
have strong customer service skills
walk out because you don't want to get into a fight with th
15
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