Would I speak clearly and use language that the customer would understand?
Sometimes
Often
Rarely
Always
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Say "sorry I can't help"
Suggest alternatives in store
Laugh at them
If the phone rings at work in how many rings should you answer it in?
10 rings
5 rings
7 rings
3 rings
What would you do if a mistake has been made?
Ignore the customer
Apologise
Laugh
Say "it's not my problem"
When a customer is complaining, what would you do?
Look around and try to get someone else to help
Tell them to 'go away'
Talk over them making excuses
Remain calm and listen
How is the best way to turn up to work?
Smart and business like
In your old clothes
In your training gear
In anything that fits
How would you view customer complaints?
A waste of valuable time
An opportunity to improve service
At least is gives you a chance to talk to the customers
As a pain in the backside
Our company does everything possible to promote _____________ loyalty.
customer
costumer
client
consumer
We provide a number of ways in which customers can _____________ a problem: this can be online, by email or online chat, by phone, or in person.
report
give
fill in
provide
We always try to improve our ____________ times, so that customers don’t have to wait long.
responding
response
answering
respond
Customers can ____________ a complain.
turn
do
run
make
So that we can _____________ a solution which best meets their needs.
make
take
offer
try on
We also use these occasions to _____________ feedback from customers on their preferences.
offer
welcome
give
get
Usually it's easier to _________________________ an existing customer than to gain a new one.
stick
preserve
hold
keep
Why is Great Customer Service Important?
You experience less grief from the costumer
The customer is happy.
Stress levels are down.
All of them
In order to properly deal with angry customers, you will need to be able to
walk out because you don't want to get into a fight with th
ignore the customer
become angry and upset with them
have strong customer service skills
